How It Works
How It Works
Everything you need to know about ordering through the Wottz Trade Portal. Your trade pricing is built into your account and applied automatically — just browse, add to cart, and check out.
All prices on the portal are shown excluding VAT. VAT is added at checkout.
Your pricing
Your trade discount is applied to every product automatically. On each product page you'll see your price alongside the RRP, and a Volume Pricing table showing how the price improves as you order more.
Volume discounts are based on the quantity of each variant you order. The more you order of a specific cable (same length, amperage, colour), the better the price. You’ll see the volume pricing table on each product page.
If your business has a bespoke pricing arrangement, your account reflects that. What you see on the product page is what you pay.
Your account
Your trade account is a company account, not a personal one. It sits under your company name with one or more locations (billing entities, branches, warehouses — however your business is structured).
Multiple users: You can have as many team members on your account as you need. Contact our partner support team to add new users.
Two role levels:
- Location Admin — manages users, payment methods, and delivery addresses for their location
- Ordering Only — places orders using the payment methods and addresses already set up
Need to change someone's role? Contact our partner support team.
Shared payment methods: A Location Admin adds a payment method once. Everyone at that location can use it to check out — no need to share card details between team members.
Passwordless login: No passwords to remember or reset. When you log in, we send a code to your email. Enter the code and you're in.
Editable shipping addresses: You can change the delivery address on each order. Useful for dropshipping to different end customers, or if your business ships to multiple sites.
Placing an order
Each product page has a quick order list — a line-by-line view of every variant (length, amperage, colour) with your trade price and an add-to-cart button. No clicking through options one at a time. If you know what you need, this is the fastest way to order.
Step by step:
- Go to Products in the menu and pick the cable type you need
- Scroll to the quick order list at the bottom of the product page
- Enter quantities next to each variant
- Hit add to cart
- At checkout, enter the delivery address — yours for volume, your customer's for dropship
Tips:
- You can order a mix of variants in one order (e.g. three 5m cables and two 10m cables).
- Volume discounts apply per variant — the more you order of a specific cable, the better the price on that line.
- Need to repeat a previous order? Use one-click reorder from your order history — no re-entering specs.
- All prices shown on the portal exclude VAT. VAT is added at checkout.
- Forecast your requirements as early as possible — placing orders ahead of project deadlines avoids production delays.
How dropshipping works
You sell the cable. We build it and ship it direct to your customer. You don't hold any stock — we handle the manufacturing and fulfilment.
The process:
- Your customer orders from you — on your website, in-store, wherever you sell
- You place the order here on the trade portal with their delivery address
- We build the cable in our workshop and ship it to them
- You keep the margin
Good to know:
- Cables ship in Wottz packaging as standard. If you need plain or custom packaging, get in touch and we'll sort it.
- Build and despatch typically takes 1–2 working days for small orders.
- Shipping is weight-based and calculated at checkout.
- Your shipping address is editable on every order — enter your customer's address at checkout. No need to contact us to change it.
How volume ordering works
Ordering in larger quantities? Your discount improves automatically based on the quantity of each variant you order. We ship to your warehouse, shop, or wherever you need them.
The process:
- Browse the product range and add cables to your cart
- Your discount improves as you order more of each variant — no codes needed
- Check out with your delivery address
- We build and ship your order
Every cable is built to order in our UK workshop. For volume orders we may need slightly longer — but we'll always be upfront about timescales. Check the manufacturing lead times section below for detail.
Managing orders
Everything you need is in your account dashboard — no emails back and forth.
Company order history: Every contact at your location can see the full order history for that location. You'll always know what's been ordered, by whom, and when.
Order status and tracking: Real-time updates on every order, from confirmed through to dispatched. Tracking information appears in your account as soon as it's available.
Reorder: Need the same cables again? Use one-click reorder from any past order in your account history. No re-entering specs or quantities.
Order approval: For larger companies that want internal controls, we can enable company-level order approval. When switched on, a Location Admin must approve each order placed by their team before it's submitted to us. This is set up on request — get in touch if it's something you need.
Manufacturing and lead times
Our products are manufactured to order, which is how we offer flexible cable lengths, colours, connector combinations, and customer-specific requirements. It also means lead times vary depending on the size of your order.
Typical lead times:
- Up to 25 cables: 5 working days
- Up to 50 cables: 10 working days
- Up to 100 cables: 15–20 working days
- Up to 200 cables: 4–5 weeks
Worth knowing:
- Lead times are based on current production capacity and begin once payment and order details are confirmed.
- During periods of high demand, lead times may increase.
- If you have a firm delivery date, place your order as early as possible.
- Larger fleet, OEM, dealership, and infrastructure projects — talk to us early so we can reserve production capacity.
Shipping
Shipping method depends on order size. Smaller orders go by courier. Larger orders go by pallet.
Orders below 50 cables:
- Shipped via our courier network.
- Multiple-box shipments may be used where required.
- Shipping is weight-based and calculated at checkout.
Orders of 50 cables or more:
- Delivered by pallet network.
- Due to the increased insurance costs of multi-box courier shipments, pallet delivery is the standard method for larger orders.
Before you order, let us know if any of these apply:
- A vehicle with a tail lift is required
- Delivery is to a residential address
- Restricted access applies
- A timed delivery is required
- A delivery appointment is mandatory
Additional carrier charges may apply in some circumstances. We'd rather flag that upfront than surprise you after the fact.
Packaging
Standard packaging:
Each cable is individually sealed in a protective bag and labelled with the product SKU and batch number. Cables are packed in bulk cartons — up to 15 per carton, with maximum carton dimensions of 40cm × 40cm × 40cm.
EAN / barcode labels:
We can apply EAN labels if required. Let us know at the time of order — retrospective application may not be possible once production has started.
Individual retail packaging:
If your business requires individual retail boxes for each cable, contact us before placing your order. We can quote for individual product packaging, custom printed packaging, additional packing labour, and revised shipping costs. Lead times may be extended where custom packaging is required.
Quality and traceability
Every Wottz cable undergoes a 28-point inspection before it leaves our workshop. That includes:
- Electrical safety testing
- Continuity testing
- Insulation testing
- Phase verification
- Coding resistor verification
- Visual inspection
Each cable is fully traceable through our manufacturing records using unique serial codes, printed as a QR code on every cable. If there's ever a question about a specific unit, we can trace it back through production.
Customisation
Because we manufacture everything in-house, we can offer a range of customisation options depending on order volume:
- Custom cable lengths
- Custom cable colours
- Private label solutions
- Custom product labelling
- OEM branding
- Fleet-specific identification labels
- Asset management integration
Talk to our trade team to discuss what's possible for your setup. Early engagement helps us plan production and ensure your delivery schedule works.
Common questions
How is my pricing calculated?
Your pricing is set when your account is created and applied automatically across every product. Volume discounts apply per variant — the more you order of a specific cable, the better the price on that line — you'll see the full breakdown in the Volume Pricing table on each product page. If you have a bespoke arrangement, your account already reflects that.
Can I mix cable types in one order?
Yes. You can combine untethered, tethered, portable, and V2L cables in the same order. Volume discounts apply per variant — the more you order of each specific cable, the better the price on that line.
How do I add team members to my account?
Contact our partner support team and we'll add them. Each person gets their own login (via email code) and can be set as a Location Admin or Ordering Only user. There's no limit on the number of users per company.
Can I require approval before orders are placed?
Yes. We can enable company-level order approval so that a Location Admin must sign off on each order before it's submitted. This is useful for larger teams where you want oversight on spending. Contact us to switch it on.
What payment terms are available?
New partners pay at checkout. Once you've established a track record with us, we may be able to offer Net 30 payment terms. Talk to us if that's something you need.
How do returns work?
You can request a return directly from your account — go to your order history and start the process from there. Because our cables are built to order, a restocking fee of up to 20% may apply for non-faulty returns. Faulty or incorrectly supplied cables are replaced or refunded at no cost. See our full Refund Policy for details.
I'm having trouble with my account or an order — who do I contact?
Email trade@wottz.com or call +44 (0)1628 274644, Monday to Friday, 8am–5pm. We're real people and we'll sort it out.
Need a hand?
Our partner support team is here if you get stuck, need advice on what to stock, or want to talk through how things work. We actually enjoy this stuff.
Email: trade@wottz.com
Phone: +44 (0)1628 274644
Hours: Monday–Friday, 8am–5pm