FAQ
Frequently Asked Questions
Everything you need to know about ordering through the Wottz Trade Portal.
Ordering
How do I place an order?
Log in to your trade account, browse to the product you need, select your variant options (cable type, length, colour) and add to cart. For larger orders, use the quick order list on each product page to add multiple variants at once.
How is my pricing calculated?
Your trade pricing is set when your account is created. Discounts are applied automatically across every product. Volume discounts apply per variant — the more you order of a specific cable, the better the price on that line — you'll see the full breakdown in the Volume Pricing table on each product page. If you have a bespoke pricing arrangement, your account already reflects that.
How does dropshipping work?
Place your order as normal but enter your end customer's delivery address at checkout. Your shipping address is editable on every order — no need to contact us to change it. We ship direct to them in Wottz packaging. If you need custom or plain packaging, get in touch.
What are the payment terms?
New accounts start on payment at checkout. Once established, qualifying partners can apply for Net 30 terms. Contact us to discuss payment terms for your account.
How long does delivery take?
Every cable is built to order in our UK workshop. Typical lead times:
Up to 25 cables: 5 working days
Up to 50 cables: 10 working days
Up to 100 cables: 15–20 working days
200+ cables: talk to us for a timeline based on current capacity
Products
What products are available?
The full Wottz range is available to trade partners: Untethered (Type 2 to Type 2) cables in 7kW and 22kW, Tethered wallbox replacement cables, Portable Chargers with UK/Schuko/Commando plugs, V2L (Vehicle to Load) discharge cables, and a range of accessories including carry bags, cable covers, wall mounts, and contact cleaner.
Can I order custom lengths or colours?
We offer lengths from 2m to 50m and multiple colour options (black, blue, yellow) as standard. If you need a specification we don't list, contact us — we manufacture everything in-house so custom orders are straightforward.
Do you offer custom branding or labels?
Yes. We can produce cables with custom labels and packaging for qualifying volume partners. Get in touch to discuss your requirements.
Returns & Warranty
What is the returns policy for trade orders?
You can request a return directly from your account — go to your order history and start the process there, no emails needed. Because cables are built to order, we may apply a restocking fee of up to 20% for non-faulty returns. Faulty or incorrectly supplied items are replaced or refunded at no cost. See our full Refund Policy for details.
What warranty do the cables carry?
All Wottz cables carry a standard warranty against manufacturing defects. If a cable fails under normal use, we'll repair or replace it. Contact us with your order number and details of the issue.
Account & Getting Started
How do I become a trade partner?
Visit wottz.com/partners to learn about our partner programme, or contact us at trade@wottz.com. We work with fleet managers, charge point manufacturers, retailers, dealerships, installers and resellers.
How do I manage multiple delivery locations?
Your trade account supports multiple company locations. You can add delivery addresses in your account settings and select the correct one at checkout. This is useful if you operate from several sites or need to ship to different branches.
How do I add team members to my account?
Contact our partner support team and we'll add them. Each person gets their own login (via email code) and can be set as a Location Admin or Ordering Only user. There's no limit on the number of users per company.
What's the difference between Location Admin and Ordering Only?
A Location Admin manages users, payment methods, and delivery addresses for their location. They can also approve orders if company-level approval is enabled. An Ordering Only user places orders using the payment methods and addresses already set up. Contact us to change someone's role.
Can I require approval before my team's orders are placed?
Yes. We can enable company-level order approval so a Location Admin must sign off on each order before it's submitted. Useful for larger teams where you want oversight on spending. Contact us to switch it on.